FAQs

SUBSCRIPTIONS

1. Q: How do I know if PVX is right for my particular valuation project?
   A: We recommend you navigate to the Special Situations page (in the Resources tab). It lists situations that might require a bit of extra consideration and a few that will require professional help.
2. Q: Q: I want to try it out, but I’m not sure I want to commit to the cost.
   A: No worries. There is a 14-day free trial period, which should be plenty of time to take it for a test drive and see if it will work for you. If it is not for you, simply cancel during the free trial and you will not be charged.
3. Q: How do I subscribe?
   A: Click on Subscription Plans in the right-hand menu and select the appropriate subscription plan to fill out a subscription form. You must fill out the fields marked with *. (Note: Appraiser-users are required to confirm their qualifications.) Once you have completed the form, click on the submit button to get to the checkout page. You will have to agree to the Terms of Use and Privacy Policy before finalizing your order.
4. Q: Which subscription should I choose?
   A: The Advisor subscription option is intended for advisors, partners, common tenants, property owners, CPAs, attorneys—users who need the depth and understanding that PVX provides but are not going to be offering their professional opinion of value. Any user may subscribe using this option.The Appraiser subscription option is intended for appraisers—users who are qualified to offer their professional opinion of value as experts in a court of law, before the IRS, or in other situations where a client requires your expert opinion of value. You will be required to provide and confirm your professional qualifications on the subscription form.
5. Q: I’ve subscribed. Now what?
   A: Once you log in with your new credentials, you should receive a prompt to watch the tutorial and then create your first project. If you do not wish to watch the tutorial right away, you can always click on Resources in the top menu and navigate to the tutorial link. We strongly recommend that you watch the tutorial before proceeding, as it tells you everything you need to know to get started with the Dashboard.
6. Q: How can I cancel my subscription?
   A: Please note that you can only cancel a subscription while you are in trial mode. During that time, you can go to My Account and click the view button under My Subscriptions (not My Orders). Click the button labeled “Cancel” to cancel your free trial.
7. Q: How much does a subscription cost?
   A: The Advisor subscription is $600/year and the Appraiser subscription is $950/year.
8. Q: How can I change from an Appraiser subscription to an Advisor subscription or vice-versa?
   A: Please do not try this at home. Contact us via the green Help widget in the lower right-hand corner of the Dashboard and we can assist you.
9. Q: Is there a difference between the trial version and the actual version?
   A: There is currently no difference between the two versions.

DASHBOARD

1. Q: What is the Dashboard?
   A: The Dashboard is the heart of PVX. It will guide you through the process of gathering information, collecting documents, and inputting information from beginning to end. If you have not viewed the tutorial, we recommend doing so before you begin.
2. Q: Why can’t I enter information some fields?
   A: The fields across the top of the Dashboard are populated with information from your Create New form. The only items you can change after project creation are project name, interest, parties, and estimated value. With regard to the fields in the bottom five sections, if you see blue text, you can enter or change text in a field. If you see black or grey text, it cannot be changed.
3. Q: Why can’t I move the top slider?
   A: The big slider in the middle of the Dashboard is self-adjusting. It initially adjusts based on defaults and will continually adjust itself based on the numerical values you enter in the various fields or the adjustments you make to the various sliders.
4. Q: What do the numbers on the big slider mean?
   A: The left (blue) section shows your interest’s value, and the right (green) section shows the interest’s percentage discount from its pro rata net asset value.
5. Q: Why are some sliders grey instead of green?
   A: Some questions and/or sections may not be relevant based on entity type or a particular combination of inputs. In these cases, the corresponding sliders will be “greyed-out” and inoperative. If the entire section is greyed out, the questions from that section will not show up on your User Valuation Summary.

PROJECTS

1. Q: How do I start a project?
   A: Click on the green Create New button at the upper right of the Dashboard and fill out the form. After you click Create, the Dashboard will open with your project loaded.
2. Q: How do I get to my projects?
   A: Selecting View My Projects tab on the Dashboard will take you to your projects page, where you can view a sortable list of all your projects.
3. Q: How do I load a project to the Dashboard?
   A: The Dashboard opens with your newly-created project (if you just created one) or with the last project you were working on (if you navigated away for any reason). If you want to load a different project, you can click on the View My Projects tab to see a list of your projects. The page is arranged alphabetically and is sortable by the headings. Select Load to open a project in the Dashboard. You can also select a different project from the Dashboard by clicking on the down arrow in the My Projects field at the top of the Dashboard and choosing from the list, which is ordered by most recently loaded project first. 
4. Q: What if I want to change the project name?
   A: You can change the name of your project by clicking the pen icon to the right of the My Projects field at the top of the Dashboard. Edit your project and click the icon again to save.
5. Q: What if I want to change entity type, property type, etc.?
   A: Because of the effect of defaults on a project, it is not possible to change anything other than project name, interest, parties, and estimated value.

USER VALUATION SUMMARIES

1. Q: What is a User Valuation Summary?
   A: The User Valuation Summary is a complete record of the PVX questions, your answers, and your various inputs and the concluded discount. The Appraiser-level summary also shows the formulas, internal functions and calculations you will need for your reports.
2. Q: How do I view the User Valuation Summary for my project?
   A: From the View My Projects Tab select View to open the summary for your project.
3. Q: How can I save or print a copy of my UVS?
   A: In Chrome or Firefox, you can right click anywhere on the HTML version of a UVS and select Save As/Save Page As. Choose “Webpage, HTML Only” as the output and save to your computer with the project name. To print or save as PDF, right-click on the UVS and select Print. From there you can save as PDF or send to your printer. If you are an Appraiser-user and want to be sure and capture your full DCFs, you’ll want to select the landscape layout option. In Chrome or Firefox, you can also right click on the HTML version and save as a complete web page. Just remember that if you make any changes to your project, you will need to resave the UVS for that project.
4. Q: How can I copy information for use in a report?
   A: It depends on what you wish to copy.
   1. For any of the dialogue question text (or your answers), simply highlight, copy, and paste into a Word document. You can do this from the UVS or directly from the Dashboard.
   2. Anything copied from the Values sections will paste as a single column, whether in Word or Excel. If copied into Excel, it does generally use separate cells, however, so you can easily arrange as you wish.
   3. Formulas from the Calculations sections can generally be copy/pasted directly into a Word document. The only exceptions to this are some formulas pasted as images in the Black-Scholes Model section, but these can also be copy/pasted if you capture them by copying the text before and after the formula.
   4. The DCFs from the Valuation models can easily be copied into a Word document as a table. Just highlight the entire table and paste into Word. You may have to experiment with some formatting, changing font size or layout, etc. to get it to look just right. You can also copy and paste into Excel quite easily with just minimal reformatting. For example, negative numbers will have to be right justified.

CALCULATIONS AND VALUATION SPECIFICS

1. Q: How is the risk-adjusted minority level yield rate (Yi) derived? Is this a rate built up by the program?
   A: If you look in the Calculations section of the Restriction Period Properties (Risk) section of the UVS, you will see that Yi is built up from the minority level yield rate and the other control adjustments that you make on the Dashboard.
2. Q: How do I access the balance sheet in order to add other assets & other liabilities or change the loan balance?
   A: Just open the Entity window. You will have to accumulate all ‘other assets & other liabilities’ in the two fields in the Balance Sheet section of the window. You can change the current loan balance in the Mortgage Loan field. (If it’s not a new loan, then you will already have changed the Original Mortgage field to show the amount on the note.

MISCELLANEOUS

1. Q: Why do I lose inputs when I have to refresh page?
   A: PVX has a timeout system of about 35 minutes. If you are working on a project and end up letting PVX sit idle in the browser for longer than that, it times itself out, and refreshing is the only way to continue. In that case, anything that was not saved before the timeout will be lost on the refresh. For this reason, it is always important to save your work as you go along by hitting the blue Apply button.
2. Q: My app has been acting weird since the most recent update. What can I do?
   A: Every time we perform an update or upgrade to the system, you should clear your cache by deleting the browser history.
3. Q: How do I restart my subscription if I cancelled or let it lapse and then later changed my mind?
   A: Even with an expired account you should be able to log in using your credentials, which should take you directly to your Account page. You should see a Resubscribe button on that page, and if you click that it should take you through the checkout process. As long as you resubscribe using the same email you used before, you should even see all of your old projects if you did not delete them.
4. Q: I’d like to let my subscription lapse and then take it up again if I get a relevant valuation project.  Will my present information be available if and when I renew?
   A: To let your subscription lapse, simply cancel to prevent automatic renewal, and your account will just stay as it is. During that time, you will still be able to log in, but you will not be able to access the Dashboard. When you are ready to jump on again, just log in and go to your account page to re-order. As long as you do it that way, using the same email, then any projects you have done will still be there. All that being said though, it is always recommended to save your own copies of the UVS for any projects that you might want to access in the future.
5. Q: How can I watch the new user tutorial again?
   A: You can get to the tutorial from the right sidebar on the home page or via the Resources page.